Terms & Conditions
Terms & Conditions
It is our highest priority to provide you with top quality, local raised product. Every cut is handled with care and packed with pride for you and your family to enjoy. Please read the following terms and conditions carefully. All meat products are perishable therefore can’t be restocked or resold. Please review your order and the corresponding receipt carefully to ensure you will receive the products as anticipated. If any changes need to be made to your order, please contact us immediately.
When your order arrives and for any reason you are not 100% satisfied, please contact us within 48 hours of receipt. We will review the order and any reported issues and strive to rectify the concern. This may be in the form of replacing the product in question, a credit towards the next order, or a partial/full refund. Photos may be required to assess the damage and address the concern in a timely manner.
According to the standards of CFIA and the legal requirements within Ontario, all meat products are processed, packaged and labeled at a federally inspected abattoir. The meat is frozen at their facility prior to arriving at our farmstore and our goal is for your order to arrive frozen at your doorstep as well.
Services and delivery
Due to the perishability of the meat products, we deliver only to customers with the Thunder Bay, Ontario area. Please ensure somebody is home to receive the package at the specified delivery time or arrange a secure drop off location. If your order is returned to us due to incorrect address or refusal of delivery within the allotted time frame, a refund will not be issued.
The entire content of this website is protected by copyright laws and is the property of Misty Creek Homestead. Included but not limited to text, photos or code. Distribution, reproductions, displaying or transmission of this content is strictly prohibited, unless authorized by Misty Creek Homestead.
Limitation of Liability
Misty Creek Homestead and the legal owners there of, shall not be liable for any exceptional or consequential damages that result from the use of, or the inability to use, the products listed on this site.
Misty Creek Homestead may deliver notices to you by the means of emails, social media, a general notice on the site or by the phone number/address that you provided.